Firefly Integrations

Firefly Integrations Terms and Conditions

Product Terms of Use Agreement (All Products)

This Terms of Use Agreement (the Agreement) establishes what you can expect from Firefly Integrations LLC. as you use our product or products (the Products), and what we expect from you. This is a binding legal agreement that sets the rules for using our Products. It lets you know how to install and use the Products correctly and who is responsible if you do not. Understanding this Agreement is important because by installing or using any of our Products, you are agreeing to these terms.

Thank you for purchasing Products from Firefly Integrations LLC.! By installing or using any of our Products, you are agreeing to be bound by this Terms of Use Agreement and the applicable User Guides on our website at

This Agreement is between you and Firefly Integrations LLC., an Indiana corporation. When we speak of "Firefly Integrations", "Firefly", "we", "us", and "our", we mean Firefly Integrations LLC. When we speak of "you", "user" and "end user", we mean you - the user of our Products.

What we expect from you:

It is essential that our Products are installed only by a qualified technician and used as intended. Otherwise, we will not be liable, and you agree to release and indemnify us from any claim, loss, damages, or cost (including legal fees on a solicitor-client basis) arising from the improper installation or use of Products.

Our Warranty and Customer Support to You:

We design and manufacture our Products for specific applications using reasonable skill and care. Your Products include a limited in-service warranty period, with duration and details provided by the recreation vehicle manufacturer. This warranty does not include implied warranties, such as merchantability, fitness for a particular purpose, or non-infringement.

How Long Does Coverage Last?

The warranty hereunder shall be for a period of: (a) one (1) year from the retail date of purchase by the first-user of the Product or the vehicle unit containing the Product (the “Unit”), or (b) if the Unit is not sold within one (1) year of its completed manufacture date, two (2) years from the original installation date of the Product in a Unit by an installer approved by Firefly Integrations LLC.

What is Not Covered? (Exemptions)

  1. Products that have been altered or modified in any way and/or Products repaired or serviced by anyone other than the service facilities authorized by Firefly Integrations LLC to render such services.
  2. Products with serial numbers, date codes, or other distinguishing numbers or codes that have been altered or removed.
  3. Products that Firefly Integrations LLC determines have been subject to accident, negligent use, misuse, abuse, fire, water damage, acts of God, improper installation, or improper operation or use beyond the Product's ordinary purpose for which such Product is intended.
  4. Products that have been operated beyond the Product specifications contained in the Firefly Terms and Conditions, which are incorporated herein by reference.
  5. General wear and tear from the use of the Product in its ordinary purpose.
  6. Damage by use of the Product with any other network wiring other than Firefly Integrations LLC network wiring.
  7. Products which come in contact with any black-tank sensors.
  8. Claims made outside the time limitations set forth in the preceding paragraph of this warranty.

Firefly Integrations LLC is committed to providing responsive support if you have any questions or issues with Firefly Products. We encourage you to reach out to us with any issues or questions, and we will be happy to assist you in finding a solution. In cases where the solution is directly related to Firefly Products, we will resolve this in conjunction with the OEM manufacturer. In cases where the solution involves a third-party product or system that Firefly products are integrated with, we can assist with initial troubleshooting, and connecting you with the third-party product manufacturer.

Disclaimer and Limitation of Liability

We disclaim all liability arising from improper installation, application, or use of Products including without limitation:

  • Failure to install, maintain and service our Products in compliance with our Installation and User Guides;
  • Accidental damage, cosmetic issues, improper repair, handling, storage, exposure to water, liquids, chemicals, extreme temperatures, natural disasters or other abnormal operating conditions;
  • Use of our Products with any third-party products. For example, if our Products are used with solar panels or inverter chargers made by another manufacturer which were not included at the time of manufacture by the RV manufacturer, or you replace any component of our Products with a component made by another manufacturer, then our Products may malfunction. This would void our warranty and we will not be liable for any incompatibilities or loss associated with third-party equipment or materials.

We are not responsible for loss of use and enjoyment, loss of profits or indirect, special, consequential, punitive, exemplary, or incidental damages of any kind, whether arising in contract, tort, product liability, strict liability or otherwise, regardless of legal theory.

These exclusions or limitations will apply regardless of whether or not Firefly Integrations or any of its affiliates has been warned of the possibility of such damages.

Intellectual Property

Firefly Integrations LLC grants you a worldwide, non-exclusive, royalty-free license to use the Products you have purchased in compliance with our User Guides. This license is personal and non-assignable to anyone else. You may not copy, modify, distribute, sell, or lease any intellectual property or part of the Products or reverse engineer or attempt to extract any of the source code. We retain all intellectual property rights in all Products.


We may amend this Agreement from time to time to reflect changes in our business, the Products, or applicable laws. The current version of this Agreement is on our website and you agree to these terms.

Dispute Settlement

If there is a dispute, we try to sort things out first. If you have an issue or complaint, please contact the recreational vehicle manufacturer which has used our Products. We will work with the OEM / distributor to understand the issue, determine whether it is covered by warranty or not, and how to best resolve the issue.

Governing Law

The laws of the State of Indiana and the federal laws of The United States of America applicable therein will govern all disputes arising out of or relating to this Agreement (regardless of choice or conflict of laws rules that would cause or permit the application of the rules of any other jurisdiction). You agree to the exclusive jurisdiction of the courts of the State of Indiana, USA.


The latest or most appropriate version of the software for Firefly Integrations Products is provided from the distributor and typically does not need to change. If a change is required, the distributor or installer will assist you with a software upgrade.

Installers can obtain additional information from their direct distributor on what is required.

Firefly Integrations LLC

Firefly Integrations LLC
1013 Elroy Dr
Middlebury, IN, 46540

Phone: (574) 825-4600